Privacy Policy

1. Introduction

Creditora is a trading style of Trust Claims Pro Ltd (Companies House no. 16450633), an Appointed Representative of Hotpond Media Ltd, which is authorised and regulated by the Financial Conduct Authority. Trust Claims Pro Ltd FCA firm reference number: 1053862. Registered with the Information Commissioner's Office (ICO registration number: ZB903936).

Creditora is a credit broker, not a lender. We work with a panel of established UK lenders and finance providers to help match customers with suitable finance options.

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

2. Information We Collect

We may collect the following types of information:

Personal Information:
Name, date of birth, address, email address, and telephone number.

Financial Information:
Income, employment status, and financial details relevant to your enquiry.

Credit Information:
Information relevant to assessing your eligibility for finance products.

Technical Information:
IP address, browser type, device information, and website usage data.

Usage Information:
Information about how you interact with our website and services.

3. How We Use Your Information

We may use your information to:

• Assess your enquiry and match you with suitable lenders or finance providers
• Provide our credit broking and lead generation services
• Share your information with our panel of lenders and finance providers where appropriate
• Communicate with you regarding your enquiry
• Improve our services and customer experience
• Prevent fraud, financial crime, and misuse of our services
• Comply with legal and regulatory obligations

Submitting an enquiry does not guarantee approval or that finance will be offered.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract:
Processing necessary to provide our services and respond to your enquiry.

Legal Obligation:
Compliance with applicable laws and regulatory requirements.

Legitimate Interests:
Fraud prevention, service improvement, and business administration.

Consent:
Marketing communications where you have opted in.

5. Information Sharing

We may share your information with:

• Lenders and finance providers on our panel
• Credit brokers and introducers where relevant to your enquiry
• Fraud prevention and identity verification agencies
• Professional advisers, regulators, and legal authorities where required

We do not sell your personal information to unauthorised third parties.

6. Marketing Communications

Where you have provided consent, we may contact you by telephone, email, or SMS regarding products and services related to your enquiry. You may opt out of marketing communications at any time.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

8. Your Rights

Under UK GDPR, you may have rights including:

• Access to your personal data
• Correction of inaccurate information
• Erasure of your personal data
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent

9. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Trust Claims Pro Ltd
235 Tonge Moor Road
Bolton
England
BL2 2HR
United Kingdom

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.